Check-in Procedure

    Directions to the home and the key box information are emailed to you when final payment is received.  Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time of occupancy.  Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming guests.  Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 4pm check-in time.  This situation rarely occurs, however, we apologize in advance if the is situation happens to you. 

Payment policies

    The credit card you provide will be used unless other arrangements are made. At the time of reservation, a $200 deposit will be charged with the remaining balance due 21 days prior to stay. Rates are subject to taxes and fees 13.5%. All rates, fees and policies are subject to change without notice.

Cancellations/Refunds

Should the need arise to cancel your reservation prior to 21 days of your arrival, regardless of reason (including bad weather, illness, or economic factors) a $50 (plus applicable rental tax) Cancellation Fee will be charged.  Cancellations within 21 days of your reservation arrival date will result in the loss of the $200 Original Deposit in lieu of the $50 Cancellation Fee.

Cancellations within 72 hours of your reservation arrival date will receive No Refunds.
There are no refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Bella Beach Property Management reserves the right to terminate your contract/reservation with no refund if any rules set forth have been ignored.

Cleaning Fee

    Your home is stocked for your arrival with paper products including tissue, toilet paper, paper towels, napkins,  and dish detergent. See amenities list for more details.  Beds are ready and made for your arrival except the following: trundles, futons, sofa sleepers and top bunks.
 
    Please leave the home in the same general condition as it was when you arrived.  Staff will arrive after your departure to thoroughly clean and inspect the home.
 
    All food and drink spills should be cleaned up as they occur. Food and drink spills on carpet are considered to be damage, not normal wear and tear.
 
    Refrigerator should be emptied of all food and free of spills. All used dishes should be rinsed and placed in the dishwasher on the wash cycle.
 
    Additional housekeeping charges may also be applied in the occurrence of exceeding the maximum occupancy of the cottage.

Security Deposit:

    Our housekeeping staff works diligently to prepare each home in preparation for your arrival. For stays over seven nights, please inquire if you would like additional cleaning. You may be charged the $350.00 security deposit in the event of a violation of our "no smoking" "no pet" or "maximum occupancy" polices or incidental damages which occurred during the tenancy. Additional housekeeping charges will be applied in event for the need of excessive cleaning by our staff and the occurrence of exceeding the maximum occupancy of the cottage. We supply a departure procedure checklist in each home; these rules must be followed to avoid loss of your security deposit.

Pet Policy

    Due to owner's & guests allergies certain homes DO NOT allow pets...big or small. In all cases - ANIMALS BESIDES DOGS ARE STRICTLY PROHIBITED.
 
    "Pet friendly" homes are available by request, 2 pet maximum. A $50 or $75 non-refundable cleaning fee per pet is required to aid in the cleaning and treatment of the home for guests arriving without pets.
 
    Should we discover a pet has been/is in the home without prior approval, you will be charged a fee for pest control, a deep clean, usually resulting in the loss of the security deposit of $350. If you miss picking up after your pet, a $25 fee per incident is charged.  AT NO TIME MAY PETS BE LEFT UNATTENDED in a home or on the grounds of one of the homes.

Smoking Policy

    ABSOLUTELY NO SMOKING IS ALLOWED IN ANY OF OUR HOMES

Quiet Hours

    10:30 PM – 8:00 AM - Monitored and Enforced.  Bella Beach is a special neighborhood with a family environment. Hot tub use is allowed between the hours of 8 am and 10:30 pm.  Please respect the desire of our full time residents and other guests in honoring quiet time.

Keys

    At check in, you will receive a key.  For check out, please return this key to the office or leave it in the home if the office is closed. The charge for a lost key is the cost to re-key the home, and this can range from $150 to $300.

Amenities List

    The following items are included in each vacation rental:
 
    Color TV/DVD, Washer/Dryer, Silverware, Dishes/Cookware, Toaster/Microwave, Coffee Maker, Kitchen Utensils, Bath Towels, Bed Linens, Blankets, Quilts/Shams/Pillows, Trash Bags
 
    *Some homes have CD Stereos, Flashlights, radios, clocks, games, movies, Iron and Board.  Many more great amenities.

    You'll want to bring the following items for your stay:
 
    Food & Condiments, Baby equipment (unless provided by specific home), Personal Toiletries, Beach Equipment, Specialty Cooking Items and laundry soap.
 
    For any item you do not see listed or are not sure about, please email or call us and ask. If you are arriving after dark, we suggest you bring a flashlight.

General Policies

    Primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home. Bella Beach does not allow large gatherings in homes or in the public areas. No catered food, rented tables or amplified music.  Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of allowed guests.

   The minimum rental age is 25 years or older.  No illegal substances are allowed in the rental and minors should not be in possession of alcohol.  Violations will result in being evicted from the property you have rented and no refunds will be issued.
 
    Guest acknowledges and authorizes Bella Beach Property Management to charge Guest’s credit card for all damaged and/or missing items to the premises while occupied by the guest.  If cost of extra cleaning, replacement or repairs exceeds the guest’s credit card limit, guest agrees to pay the difference to BBPM.
 
    Parking is limited to a set number per home with a maximum of three cars for most homes.  Some homes are restricted to two parking spaces.  Any vehicles parking in or blocking a fire lane will be towed.  No motor homes, trailers, campers, or boats of ANY KIND are allowed.
 
    Major holidays require a 4 night minimum stay, unless otherwise posted.
 
    Bella Beach Property Management reserves the right to enter the premises, if need arises, without guest permission.  BBPM will make every effort to contact the guest as to the purpose and duration we are to be in the home.
 
    Bella Beach Property Management (BBPM) and homeowners disclaim all liability for injury, loss, or damage. BBPM will be held harmless from claims arising out of use of home. BBPM is an agent for the owner, not an owner nor a tenant. As agent, BBPM has the authority to act in the best interest of the home owners in any and all situations. Each home is privately owned, including furnishings. Rules and regulations are on record with the owner and with the city of Pacific Beach as part of the Vacation Rental License criteria and to each adjoining property owner and residents. They are posted in the home. Please adhere to them at all times. 
 
    Bella Beach homes are part of a residential neighborhood. They require complete sensitivity to full-time neighbors and residents.  Each home belongs to a loving family and they ask for your care and kindness.