Frequently Asked Questions
Q: How do I go about making a reservation?
A: Reserving a home with Bella Beach Property Management is easy with our online reservation system. If you prefer to book with one of our friendly reservation specialists, simply give us a call at our office when you’re ready to book, 1-800-224-7660. We do require a valid credit card to reserve a home (Visa, MasterCard, Discover or American Express). We cannot accept checks or cash to reserve a home. If you reach our voicemail during business hours, it means we’re on the other line at the moment. Please do leave a message and we’ll get back to you right away.
Q: How old do I need to be to make a reservation?
A: In order to reserve one of our rental homes everyone who is traveling must be at least 25 years old or accompanied by a parent or legal guardian.
Q: What is required to hold a reservation?
A: Bookings made more than 30 days out from the arrival date require one nights lodging plus booking fee to reserve the home. The remaining balance (remaining lodging, taxes, fees, and security deposit if applicable) is charged to your card 30 days prior to your arrival date. We require a valid credit card to reserve a home (Visa, MasterCard, Discover or American Express). We cannot accept checks or cash.
Q: Why does the tax rate differ between different homes?
A: The tax rate for each home is determined by the location of the home. All homes are subject to state room tax and then depending on the location, city or county room taxes may also apply.
Q: Can I pay with a check or cash?
A: For security purposes, we can only accept a valid credit card for payment on reservations. Visa, MasterCard, Discover and American Express are currently accepted. Unfortunately, we cannot accept cash or check.
Q: What happens if I need to cancel?
A: Rental payments are refundable (less 30% of the total reservation rent and fees, which are non-refundable) for cancellations received 31 or more days before the first night of your reservation. No full or partial refunds will be granted for no-shows or if you cancel within 30 days of the first night of your reservation, arrive after the first night of your reservation, or depart before the last night of your reservation. No refunds or compensation will be given if the Property is unavailable (or if it is available but difficult to reach) for any reason outside of our control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, acts of government agencies, or utility outages. We advise our guests to obtain appropriate travel insurance. In addition, for any unforeseen circumstance Company reserves the right to relocate guests to another similar property, cancel the stay, or issue a credit for a future stay. In the event the reservation is moved, changed or a future stay credit is provided, the reservation will not be eligible for cancellation or refund. If you do not book direct, and instead book through a third party, additional fees and refund and deposit policies may apply (but all other terms and conditions remain the same). Please review the policies of any third party booking sites prior to confirming your booking.
Q: Why vacation on the central Oregon coast?
A: There are so many wonderful things to see and do from Newport to Pacific City. With miles of pristine, sandy beaches, miles of beautiful coastline are yours to explore and enjoy. In this area so rich in natural beauty, you can experience tide-pooling, hiking, bird watching, lake or ocean fishing, surfing and more. The central Oregon coast provides guests access to great shopping with numerous antique and collectible shops, multiple golf courses, farmers markets, Oregon Coast Aquarium, lighthouses, outlet mall and high-end boutique stores. You will have plenty of options for dining out, with everything from casual, family-friendly dining to high-end, four-star restaurants. You can enjoy live music, festivals, art exhibits, gambling and more throughout most of the year as well. The central Oregon coast really does offer something for everyone.
Q: Why vacation in Central Oregon?
A: The jewel of the Cascade Range, Central Oregon is a year-round outdoor enthusiasts’ dream with skiing in the Winter and hiking, biking, rafting and swimming in the warmer months. There are also plenty of more urban activities such as world class dining, art galleries and shopping to offer, too. Sunriver and Bend are the premier Central Oregon destinations featuring recreation activities, including, all types of winter sports at Mt. Bachelor (just 20 miles away), golfing, hiking, biking, canoeing, whitewater rafting, tennis and many other outdoor activities. Sunriver features warm summers and snowy winters with over 250 days of sunshine annually. Sunriver, Oregon provides a year-round, family-friendly destination for guests of all ages.
Q: Do you ever offer any specials or discounts?
A: We do often run specials/discounts in the off-season. For current specials please refer to our website. You can follow us on Facebook too for additional discounts and deals. We also offer specials to ourowners who list their homes with us to rent other properties at a discounted rate.
Q: Can I check-in early or check-out late?
A: Standard check-in time is 4:00 PM except during summer months where the check-in time is 5:00 PM. Check-out is 11:00 AM. We ask that all guests please respect the check-in/check-out times unless other arrangements have been made with our office. In most cases, our housekeeping staff will need all the time available between guests to clean and reset the home. Requests for early check-ins/late check-outs will be accommodated whenever possible but are subject to availability, additional fees and pre-arrangement with our office staff. Early check-ins/late check-outs are not available from June-September.
Q: Where do I get the keys?
A: Keys are located in a lock box at the home. Details about the location of the lock box and the code will be provided to you upon final payment for your reservation. Please refer to the driving directions and instructions for the lock box located in your final confirmation letter. Please share this information with other guests in your party, as we are only able to release addresses and lock box codes to the reservation holder.
Q: I was required to pay a security deposit up front for the home I rented. When will that be refunded to me?
A: All security deposits are refunded within 14 days after your stay. If any amount of the deposit is withheld due to violation of rental policies, damage to the home or excessive cleaning, you will be notified at that time.
Q: What is provided in the home?
A: All linens, towels, basic kitchen essentials and coffee filters are provided. We also stock the home with an initial supply of items such as toilet paper, paper towels, laundry soap and dish soap. For most guests, the initial supply is enough however, we have found it helpful for some to bring extra. This is especially recommended for larger groups or guests staying for more than three nights. We do not stock any food items in the home so please bring all food you will need for your stay, including spices (if needed—we do supply salt and pepper).
Q: What do I do if something goes wrong at the home during our stay?
A: For any medical or fire emergencies, please call 911. For emergencies pertaining to the home (i.e. cable/internet goes out, hot tub issues, housekeeping issues, etc.) we do have a 24-hour answering service as well as on-call housekeeping and maintenance staff. 1-800-224-7660
Q: What is required of me at check-out?
A: A list of check-out procedures can be found in the information binder located in every home. Basically, we ask that you strip the beds, make sure there aren’t any dirty dishes left in the sink and leave the key in the lock box. It’s pretty easy and straight-forward. But, each home may be slightly different, so please refer to the list of check-out procedures for your specific home.
Q: Where should we park when we arrive at the home?
A: There are parking limitations and instructions listed for each home (in your final confirmation letter as well as at the home). Please respect the parking instructions—they are in place due to city/county ordinances. Failure to follow the parking instructions can result in fines from city authorities as well as Meredith Lodging. Please plan your stay according to the allotted amount of allowed vehicles.